{"id":457,"date":"2020-12-06T10:38:48","date_gmt":"2020-12-06T10:38:48","guid":{"rendered":"https:\/\/xstore.8theme.com\/elementor\/demos\/niche-market02\/?page_id=457"},"modified":"2026-09-06T10:40:50","modified_gmt":"2026-09-06T07:40:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.shoptastic.ro\/hu\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h1>Sec\u021biunea De \u00centreb\u0103ri frecvente<\/h1>\n<h2>Comenzi &amp; Plat\u0103<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Cum plasez o comand\u0103 pe ShopTastic?<\/a><\/p>\n<p data-start=\"320\" data-end=\"446\">Alegi produsul, \u00eel adaugi \u00een co\u0219, completezi datele de livrare \u0219i finalizezi comanda. Prime\u0219ti confirmarea comenzii pe e-mail.<\/p>\n<h3 data-start=\"448\" data-end=\"484\">2) Ce metode de plat\u0103 accepta\u021bi?<\/h3>\n<p data-start=\"485\" data-end=\"496\">Po\u021bi pl\u0103ti:<\/p>\n<ul data-start=\"497\" data-end=\"707\">\n<li data-start=\"497\" data-end=\"565\">\n<p data-start=\"499\" data-end=\"565\">online cu cardul (Visa\/MasterCard\/Maestro) prin Netopia Payments<\/p>\n<\/li>\n<li data-start=\"566\" data-end=\"639\">\n<p data-start=\"568\" data-end=\"639\">\u00een rate prin Oney (prin Netopia, \u00een func\u021bie de eligibilitate \u0219i sum\u0103)<\/p>\n<\/li>\n<li data-start=\"640\" data-end=\"661\">\n<p data-start=\"642\" data-end=\"661\">ramburs la curier<\/p>\n<\/li>\n<li data-start=\"662\" data-end=\"707\">\n<p data-start=\"664\" data-end=\"707\">transfer bancar (pe baza facturii proforme)<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"709\" data-end=\"732\">3) Emite\u021bi factur\u0103?<\/h3>\n<p data-start=\"733\" data-end=\"876\">Da. Factura se emite electronic \u0219i se transmite pe e-mail. Te rug\u0103m s\u0103 completezi corect datele de facturare (PF\/PJ) ca s\u0103 fie totul \u00een regul\u0103.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Pot modifica o comand\u0103 dup\u0103 ce am plasat-o?<\/a><\/p>\n<p>Dac\u0103 nu a intrat \u00eenc\u0103 \u00een procesare, da. Contacteaz\u0103-ne c\u00e2t mai repede pe e-mail sau telefon.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Pot anula o comand\u0103?<\/a><\/p>\n<p>Dac\u0103 nu a fost expediat\u0103, se poate anula. Dac\u0103 a fost expediat\u0103 deja, se aplic\u0103 procedura normal\u0103 de retur, conform condi\u021biilor din Termeni.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Produsele au TVA?<\/a><\/p>\n<p>ShopTastic nu este pl\u0103titor de TVA. Pre\u021burile afi\u0219ate sunt pre\u021buri finale, f\u0103r\u0103 TVA.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Cum introduc adresa de livrare?<\/a><\/p>\n<p>Pute\u021bi introduce adresa de livrare \u00een momentul finaliz\u0103rii comenzii. Verifica\u021bi cu aten\u021bie detaliile pentru a evita \u00eent\u00e2rzierile.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">C\u00e2nd va fi debitat cardul meu?<\/a><\/p>\n<p>Cardul dvs. va fi debitat \u00een momentul \u00een care comanda este confirmat\u0103 \u0219i expediat\u0103.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Cum va ap\u0103rea tranzac\u021bia pe extrasul de cont?<\/a><\/p>\n<p>Tranzac\u021bia va ap\u0103rea sub numele \u201eNetopya Payments,\u201d partenerul nostru pentru pl\u0103\u021bi online.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">De ce nu este acceptat cardul meu?<\/a><\/p>\n<p>Pot exista diverse motive: fonduri insuficiente, limit\u0103ri ale b\u0103ncii sau erori de sistem. V\u0103 recomand\u0103m s\u0103 contacta\u021bi banca pentru mai multe informa\u021bii.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Este sigur s\u0103 efectuez pl\u0103\u021bi online?<\/a><\/p>\n<p>Da, toate pl\u0103\u021bile sunt securizate prin Netopya Payments, care utilizeaz\u0103 tehnologii de criptare avansate pentru a proteja informa\u021biile dvs.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Oferim Garan\u021bie produselor?<\/a><\/p>\n<p>Da, toate produsele noastre beneficiaz\u0103 de o garan\u021bie standard de 24 de luni, \u00een conformitate cu prevederile legii rom\u00e2ne \u00een vigoare.<br data-start=\"235\" data-end=\"238\" \/>Aceast\u0103 garan\u021bie acoper\u0103 defectele de fabrica\u021bie ale produselor, precum \u0219i eventualele vicii ascunse care afecteaz\u0103 func\u021bionarea normal\u0103 a produsului, ap\u0103rute \u00een condi\u021bii de utilizare corespunz\u0103toare. Garan\u021bia nu acoper\u0103 uzura normal\u0103, defec\u021biunile provocate de manipulare necorespunz\u0103toare, interven\u021bii neautorizate, utilizare \u00een condi\u021bii improprii sau daune cauzate de factori externi (ex: \u0219ocuri mecanice, ap\u0103, foc etc.).<\/p>\n<p data-start=\"666\" data-end=\"779\">Pentru orice problem\u0103 \u00eent\u00e2mpinat\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een cel mai scurt timp pentru asisten\u021b\u0103 \u0219i remediere.<\/p>\n<h2>Urm\u0103rirea &amp; Livrarea<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Ce metode de livrare sunt disponibile?<\/a><\/p>\n<p>Oferim livrare standard prin serviciul de curierat SameDay Comenzile noastre sunt procesate \u0219i expediat in acea\u0219i zii pentru toate comenzile efectuate p\u00e2n\u0103 la ora 12:00.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">\u00cen c\u00e2t timp se livreaz\u0103 comenzile?<\/a><\/p>\n<p>Toate comenzile sunt expediate \u00een maximum 24 de ore de la plasarea comenzii, iar livrarea se realizeaz\u0103 \u00een urm\u0103toarele 24 de ore lucr\u0103toare la adresa clientului. \u00cen cazul \u00een care produsul nu este \u00een stoc, clientul va fi contactat telefonic pentru a fi informat cu privire la termenul estimativ de livrare.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Cum pot urm\u0103ri comanda mea?<\/a><\/p>\n<p>Dup\u0103 plasarea \u0219i confirmarea comenzii, fiecare client va primi, ata\u0219at la comand\u0103, un num\u0103r de urm\u0103rire (AWB), care poate fi folosit pentru a verifica statusul livr\u0103rii direct pe pagina oficial\u0103 a curierului SameDay. S-au prin aplica\u021bia android <strong><a style=\"color: #ff0000;\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.sameday.client.mobile&amp;hl=en\">SameDay.<\/a><\/strong><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Pot returna un produs?<\/a><\/p>\n<p>Da. Ai dreptul s\u0103 solici\u021bi returul \u00een <strong data-start=\"1524\" data-end=\"1550\">14 zile calendaristice<\/strong> de la primirea produsului, conform legisla\u021biei aplicabile (pentru produsele eligibile).<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">\u00cen ce condi\u021bii se accept\u0103 returul?<\/a><\/p>\n<p data-start=\"1682\" data-end=\"1708\">Produsul trebuie returnat:<\/p>\n<ul data-start=\"1709\" data-end=\"1869\">\n<li data-start=\"1709\" data-end=\"1748\">\n<p data-start=\"1711\" data-end=\"1748\">\u00een ambalajul original (dac\u0103 exist\u0103)<\/p>\n<\/li>\n<li data-start=\"1749\" data-end=\"1809\">\n<p data-start=\"1751\" data-end=\"1809\">f\u0103r\u0103 urme de uzur\u0103, lovituri, zg\u00e2rieturi sau deterior\u0103ri<\/p>\n<\/li>\n<li data-start=\"1810\" data-end=\"1869\">\n<p data-start=\"1812\" data-end=\"1869\">cu documentele \u00eenso\u021bitoare (ex: factura, dac\u0103 este cazul)<\/p>\n<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">C\u00e2t este taxa de transport pentru retur?<\/a><\/p>\n<p data-start=\"2132\" data-end=\"2259\">Pentru retururile ini\u021biate din motive care nu \u021bin de vina noastr\u0103, se poate re\u021bine din suma rambursat\u0103 taxa de transport retur:<\/p>\n<ul data-start=\"2260\" data-end=\"2368\">\n<li data-start=\"2260\" data-end=\"2327\">\n<p data-start=\"2262\" data-end=\"2327\"><strong data-start=\"2262\" data-end=\"2272\">30 lei<\/strong> \u2013 predare produs prin curier (ridicare de la adres\u0103)<\/p>\n<\/li>\n<li data-start=\"2328\" data-end=\"2368\">\n<p data-start=\"2330\" data-end=\"2368\"><strong data-start=\"2330\" data-end=\"2340\">19 lei<\/strong> \u2013 predare produs la EasyBox<\/p>\n<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">C\u00e2nd este returul f\u0103r\u0103 tax\u0103 de transport (0 lei)?<\/a><\/p>\n<p data-start=\"2428\" data-end=\"2509\">Taxa de retur este <strong data-start=\"2447\" data-end=\"2456\">0 lei<\/strong> dac\u0103 situa\u021bia \u021bine de vina v\u00e2nz\u0103torului, de exemplu:<\/p>\n<ul data-start=\"2510\" data-end=\"2638\">\n<li data-start=\"2510\" data-end=\"2545\">\n<p data-start=\"2512\" data-end=\"2545\">produs defect \/ nu func\u021bioneaz\u0103<\/p>\n<\/li>\n<li data-start=\"2546\" data-end=\"2570\">\n<p data-start=\"2548\" data-end=\"2570\">produs livrat gre\u0219it<\/p>\n<\/li>\n<li data-start=\"2571\" data-end=\"2607\">\n<p data-start=\"2573\" data-end=\"2607\">produs diferit fa\u021b\u0103 de descriere<\/p>\n<\/li>\n<li data-start=\"2608\" data-end=\"2638\">\n<p data-start=\"2610\" data-end=\"2638\">produs deteriorat la livrare<\/p>\n<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Ce se \u00eent\u00e2mpl\u0103 dac\u0103 declar produsul \u201cdefect\u201d, dar nu se confirm\u0103?<\/a><\/p>\n<p>Produsele returnate pot fi verificate dup\u0103 recep\u021bionare. Dac\u0103 motivul invocat nu se confirm\u0103, se poate aplica taxa de retur (30 lei curier \/ 19 lei EasyBox), \u00een func\u021bie de metoda de predare aleas\u0103.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Produsele personalizate pot fi returnate?<\/a><\/p>\n<p>Nu. Produsele personalizate realizate dup\u0103 specifica\u021biile tale nu pot fi returnate (cu excep\u021bia situa\u021biilor prev\u0103zute de lege, ex: defect, livrare gre\u0219it\u0103 etc.).<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">\u00cen c\u00e2t timp primesc banii \u00eenapoi dup\u0103 retur?<\/a><\/p>\n<p>Rambursarea se face, de regul\u0103, \u00een cel mult <strong data-start=\"3010\" data-end=\"3021\">14 zile<\/strong> de la recep\u021bionarea \u0219i verificarea produsului returnat, prin virament bancar \u00een contul indicat.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Am nevoie de un cont pentru a plasa o comand\u0103?<\/a><\/p>\n<p>Nu, pute\u021bi plasa comenzi ca invitat, \u00eens\u0103 crearea unui cont v\u0103 ofer\u0103 acces la urm\u0103rirea comenzilor \u0219i istoricul achizi\u021biilor.<\/p>\n<h2>Newsletter, Date personale (GDPR), Produse \u0219i Contact<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Cum m\u0103 abonez \/ dezabonez de la newsletter?<\/a><\/p>\n<p>Te po\u021bi abona din formularele de pe site. Dezabonarea se face oric\u00e2nd, simplu, din linkul de dezabonare din e-mailurile primite.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Ce se \u00eent\u00e2mpl\u0103 cu datele mele personale?<\/a><\/p>\n<p>Datele sunt prelucrate conform GDPR, strict pentru procesarea comenzilor, comunicare \u0219i (dac\u0103 \u00ee\u021bi dai acordul) marketing. Po\u021bi solicita acces, rectificare sau \u0219tergere prin e-mail la adresa de contact.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Imaginile de pe site sunt identice cu produsele livrate?<\/a><\/p>\n<p>Imaginile sunt cu titlu de prezentare. Pot exista diferen\u021be minore de culoare\/ambalaj\/design \u00een func\u021bie de lot sau actualiz\u0103ri ale produc\u0103torilor.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Ce fac dac\u0103 am primit un produs gre\u0219it sau deteriorat?<\/a><\/p>\n<p>Contacteaz\u0103-ne c\u00e2t mai repede \u0219i trimite poze + num\u0103rul comenzii. \u00cen astfel de cazuri, returul este f\u0103r\u0103 tax\u0103 (0 lei), conform condi\u021biilor.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Cum v\u0103 contactez rapid?<\/a><\/p>\n<p>Cel mai sigur: e-mailul de contact de pe site (sau pagina Contact). Include num\u0103rul comenzii ca s\u0103 rezolv\u0103m repede, f\u0103r\u0103 telenovele.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sec\u021biunea De \u00centreb\u0103ri frecvente Comenzi &amp; Plat\u0103 Cum plasez o comand\u0103 pe ShopTastic? Alegi produsul, \u00eel adaugi \u00een co\u0219, completezi datele de livrare \u0219i finalizezi comanda. Prime\u0219ti confirmarea comenzii pe e-mail. 2) Ce metode de plat\u0103 accepta\u021bi? Po\u021bi pl\u0103ti: online cu cardul (Visa\/MasterCard\/Maestro) prin Netopia Payments \u00een rate prin Oney (prin Netopia, \u00een func\u021bie de [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-457","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Sec\u021biunea De \u00centreb\u0103ri frecvente Comenzi &amp; Plat\u0103 Cum plasez o comand\u0103 pe ShopTastic? Alegi produsul, \u00eel adaugi \u00een co\u0219, completezi datele de livrare \u0219i finalizezi comanda. 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